How long will my order take to arrive?

All of our products are made to order and it will take 1 Business day to dispatch. Orders are shipped via Royal Mail and some Larger Parcel may be shipped via Hermes Parcels from our fulfilment centre in Manchester, United Kingdom.

Depending on your location and shipping method chosen during checkout delivery can take between 1-5 Business days and for International orders it may take up to 7-14 Business days however, delay can be expected during busy periods. 

For shipping time scales please see our Shipping Policy

You will receive a shipping email with tracking information when your order is dispatched.

Do you guarantee Next Day Delivery?

We offer express Guaranteed Next Day shipping via Royal Mail for UK Customers only for a charge of £7.99. Please note that we require at least 1 Business day for Production time as all items we have are made to order.

However, If you urgently require something please contact us we will try our best to fulfil your requirements.

How much will the delivery charge be?

All UK Orders small or large are Free Shipping via Royal Mail 48 | 2nd Class which ever is appropriate. If you spend more than £35 after any discounts you will receive a free complimentary upgrade to Royal Mail 24 | 1st class.

We also offer Express Options such as Royal Mail 24 | 1st Class for £2.99 for orders under £35 and Special Next Day Guaranteed for £7.99.

All Europe Continent Free Shipping via Royal Mail Tracked & Signed to anywhere in Europe, when you spend more than £70 after any discounts to qualify. Under £70 a flat charge of £14.99 applies.

All other International Countries Free Shipping via Royal Mail Tracked & Signed to anywhere in the world, when you spend more than £100 after any discounts to qualify. Under £100 a flat charge of £14.99 applies. 

The shipping offers and charges are automatically calculated at checkout.

How do I know the status of my order?

After your payment has cleared, you will receive a confirmation email that your order is in production.

Production times is 1 Business Day however, if a delay occurs in production time we will contact you and also send an email notification that your order is on Hold.

When your order is dispatched you will receive a shipping confirmation by email and an SMS text message (if mobile number is provided).

How do I Track my order?

All orders can be tracked after dispatch to view status of your order, track your package or view delivery times please click here.

I have not received an order confirmation, what should I do?

Order confirmations can sometimes take up to 24 hours to receive due to high demand furthermore, please check your junk/spam folder for the confirmation email. If you have not received your order confirmation email after 24 hours, please contact us by using the contact form on our website.

I haven’t received my order, help?

Not to worry, for UK Customers please allow up to a 7 Business days and for International Customers please allow up to 14 Business days for your order to arrive. If it still hasn’t arrived after the given time scale, please contact us using our contact form on our website along with your Order number, Name and Address.

Please note that if you haven’t got in touch with us regarding a missing parcel within 90 days of placing your order it has been too long and we can no longer help.

I put the wrong address on my order, Please help?

Please be careful when entering your address, Retro Wall Arts Limited will not be responsible for orders sent to the incorrect delivery address provided by the customer.

Delivery was attempted, what will happen next?

After delivery attempts your package will either be kept at the local collection office or returned to us or disposed of and if this is the case then an additional shipping fee and cost will apply for re-delivery please see Shipping Policy.

International Orders and Customs

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Royal Mail to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United Kingdom.

How long does International delivery take?

It can take from 7 to 14 Business Days however; delays can be expected around busy period.

How much is International delivery?

All Europe Continent Free Shipping via Royal Mail Tracked & Signed to anywhere in Europe, when you spend more than £70 after any discounts to qualify. Under £70 a flat charge of £14.99 applies.

All other International Countries Free Shipping via Royal Mail Tracked & Signed to anywhere in the world, when you spend more than £100 after any discounts to qualify. Under £100 a flat charge of £14.99 applies. 

Is there Customs fee’s & Taxes?

Additional customs may be applied at the time of delivery for orders outside of the UK, you can access more information regarding customs by contacting your local post office. Retro Wall Arts Limited is not responsible for the fees applied and are unable to establish these fees prior to delivery.

Which countries do you NOT deliver to?

Good news! We deliver to all countries, near and far 😊

My order is stuck at customs, help!

We are not responsible for customs; however, we will try and help, please contact us using our contact form on our website along with your order number, name and shipping address.

All customer inquiries must be emailed in. We do not deal with inquiries over the telephone or at our office address.

Our customer service team works from 9am-5pm (GMT) Monday – Friday (excluding public holidays)

What payment methods do you accept?

We accept all Major Credit or Debit Cards, Apple Pay, Google Pay, PayPal, Klarna Instalment Payments and e-Gift Cards purchased from Retro Wall Arts.

All online payments are securely processed either by PayPal, Klarna or Stripe Payment Gateway.

What is the Minimum spend to Pay in 3 with Klarna

The total minimum spend after discounts should be more than £35 to qualify for pay in 3 with Klarna payment gateway. You can manage your payment plan on the Klarna App.

Is it safe to shop on your website?

Ordering is simple and safe, our website is protected with a SSL certificate and all personal and financial information submitted is processed by PayPal, Klarna or Stripe Payment Gateway.

All prices listed and charged on our website are in British Pound Sterling £ (GBP).

Retro Wall Arts Limited reserves the right to change prices at any time without prior notice, including sale items and coupon offers.

How long will it take for a refund to go back on my card?

It will take around 3-5 days for refund to be credited however, some payment providers and payment types can take up to 14 days to credit your account.

The timescales for processing refunds are out of our control and refunds will only be made to the original method of payment.

When does my e-Gift Card expire?

All e-Gift Cards purchased from Retro Wall Arts Limited have indefinite expiration date. 

There is no cash alternative on the e-gift cards and any remaining balance will stay on your e-gift card for future use indefinitely.  

What is your Return Policy?

We accept returns within 30 days from delivery for Non-Personalised Vinyl Sticker Decals however, for clothing, face mask and any Personalised items, no returns are accepted because we are unable to return these items into stock as its unlikely another customer will choose the same options as you. Please choose carefully and make sure you are happy with your choice of design and size before purchasing.

If you are returning item(s) to us from outside of the UK, you must complete customs declaration, clearly stating that the package contains ‘RETURNED GOODS’. If your parcel is stopped at UK Customs and a charge levied, we will refuse payment and the package will be returned to the sender. Under no circumstances can we pay customs duty in order to receive back our items.

To open a Return Request, please fill in the Request Form

In the unlikely event that any of our products arrives damaged or faulty please contact the customer services by attaching images of the damaged/faulty product on the form here

A photo of the damaged product/s and the order number must be included to proceed with the resolution process.

Who pays the Return Postage?

All return Post are to be paid by the buyer, Retro Wall Arts Limited will not pay for any return post unless authorised by a member of staff at Retro Wall Arts due to faulty or an error from our part.

Can I cancel my order?

You can cancel your order before it is dispatched, if the item is dispatched, we cannot cancel the order and normal Return Process would apply.

Request a Cancellation

Can I change my order?

The only way to change an order is cancelling the order and refunding the order before dispatched and then you will need to reorder the correct items.

Can I exchange my order?

Unfortunately, we don’t offer exchange however, you can return the unwanted non personalised item/s but you will need to pay for the return postage cost and we would refund the cost of the item.

The Shipping cost (if applicable) is Non-Refundable, when the item has left our dispatch centre.

I received incorrect item/s what do I do?

Please contact our customer support as soon as possible click here, so that we can take care of this for you. Please provide us with your order number, a brief message along with a photo of the Incorrect item you received.

My items arrived damaged, what should I do?

Please contact our customer support as soon as possible click here, so that we can take care of this for you. Please provide us with your order number, a brief message along with a photo of the Damaged products you have received.

Still have a question?

Please contact us for more information.

Get in touch